Make sure you’re on iOS 17.0 or later (If not, update here: Settings > General > Software Update)
iOS – Auto-installation
iOS – Manual installation
Adjust Data Roaming option:
Make sure you’re on Android 11.0 or later
Android – Manual installation (recommended)
iOS & Android – Single SIM Setup
iOS – Dual SIM Setup
Android – Dual SIM Setup
In FlexiRoam App tap Account > Manage My SIM(s) to check a SIM name as the APN depends on the SIM you have installed.
Manual APN setup is required for Android devices. For iOS devices the APN should be set automatically during installation. In case it was not – please follow below steps:
iOS
Android
Activation of a plan is the last step of below list.
If you successfully completed previous steps them proceed to Account > View My Plans
Identify the plan to activate and tap on the Start Plan button.
Your data plan is valid for the duration stated during purchase.
Data plan validity starts counting upon plan activation.
Rollover expiring data with the purchase of a new plan of equivalent or bigger size.
Note that:
Example A:
Example B:
FlexiRoam Data roaming service is available globally. Please refer to the coverage tab to view the full extent of our coverage.
We offer data plans adjusted to your travel needs:
If your device supports dual SIM in any of below configuration:
then YES.
Make sure to adjust device settings. Both lines should be turned ON. Adjust Data Roaming option:
No, FlexiRoam X is compatible with unlocked devices ONLY.
However, you can reach out to your mobile provider to notify them of your travel plans.In most cases, they will be willing to unlock your device for you.
You will be notified about a low data balance. You can easily purchase the additional Data Plans in the FlexiRoamX App.
If your device supports dual SIM make sure to adjust device settings. Both lines should be turned ON. Adjust Data Roaming option:
Most common issues are described below:
Firstly, check if you are using the right eSIM.
Secondly, check if you are connected to the right network
Thirdly, check if you are using the right APN
Finally, check if you have enabled Data Roaming
eSIM cannot be successfully reinstalled without our assistance.
Please contact technical support to reset eSIM for you. Message us your Account ID and impacted eSIM name or ID.
Then open the FlexiroamX App, go to Account > Manage My SIM(s) > tap the eSIM to reinstall.
eSIM (embedded SIM) is a technology that uses a microchip within your device to give you instant access to data when you travel. eSIM works the same as the traditional SIM cards, but eliminates the need to carry around physical SIM cards. It is convenient and contactless, allowing you to instantly install and start using mobile data plans.
eSIM supported devices include:
Every data plan purchase in FlexiRoam App or FlexiRoam Web-store comes with a complementary eSIM.
Top-ups of a particular plan will NOT require a new eSIM and reinstallation.
However, different data plans may require different eSIMs installation and configuration. For example an eSIM purchased for use in a single country, may not work with the global product. In this case, a new eSIM will be provided for you.
Upon successful purchase, the next steps are:
FlexiRoam will provide you with an eSIM. Depending on a purchase method:
FlexiRoamX App
eSIM will be automatically linked to your FlexiRoam account. You can access your eSIM via FlexiRoam App > Account > Manage my SIM(s).
For guides on installation and activation, please refer to the setup email or Help Centre.
FlexiRoam Web-store
eSIM Code will be emailed to you. To link eSIM with your FlexiRoam account apply it via FlexiRoam App > Account > Enter a Code. After code is applied, there will be another email which will guide you to install your eSIM.
Yes, you will receive dedicated eSIM for data plan purchases, unless you top-up an existing data plan.
You can access your eSIMs via FlexiRoamX App > Account > Manage My SIM(s).
During eSIM installation make sure to label your eSIM appropriately, you may refer to the eSIM label in your App or email instruction.
In case of multiple eSIMs, it will help you identify eSIM for which Data Roaming should be turn on. It will help you identify eSIM to be deinstalled as well.
Number of eSIMs linked with your FlexiRoam Account in not restricted, but your device may limit number of installed eSIMs. In those situation de-installation may be required.
Note: Linked eSIMs may be installed and deinstalled multiple times, including different devices, but requires contacting technical support reset it for you.
Yes, but eSIM need to be deinstalled from the old device. eSIM cannot be successfully reinstalled if the eSIM is still tagged to the old device.
iOS
Go to device Settings > Cellular or Mobile Data > Select FlexiRoam eSIM > Tap Remove Cellular Plan or Data Plan.
Android
Go to device Settings > Tap Network & internet > Mobile network > Select FlexiRoam eSIM > Tap Delete SIM.
After ensuring that you have successfully deleted/removed the eSIM from your old device, please contact technical support to reset eSIM for you.
Then open the FlexiRoamX App on a new device, go to Account > Manage My SIM(s) > tap the eSIM to reinstall.
No, FlexiRoam eSIMs are not transferable from one account to another account.
Yes, FlexiRoam eSIM can be used for tethering and Hotspot.
Data speed varies between 3G, 4G and 5G depending on the country and location.
FlexiRoam eSIM is valid for a lifetime after activation in your device. However, It will be deactivated after 1 year of inactivity.
FlexiRoam eSIM does not have a mobile number at the moment. eSIM is only available for data usage.
SMS services are not supported at the moment. FlexiRoam eSIM is only available for data usage.
SIM card comes in 3 in 1 size (Nano, Micro, and Regular sizes)
No, you can only link one physical SIM to each FlexiRoam App account.
It’s one account, one SIM starter pack.
Yes, FlexiRoam SIM works fine on any kind of portable WiFi device as long as the device is unlocked.
Yes, FlexiRoam SIM works with a dual SIM phone.
SIM / Microchip Global Express Shipping (3-7 working days)
eSIM Immediately. eSIM will be available in the mobile app and you will receive your eSIM installation guide via email.
We currently ship to the below countries:
Kindly check your tracking number in the confirmation email sent to you when you placed your order. Also kindly ensure that you have keyed in the correct address. If it is incorrect, please contact support.
Think of Wallet as any other payment method. The credits in your Wallet can be used to make purchases in the FlexiRoam app.
First, you have to add credits to your Wallet. Go to your Wallet, click “top up” and choose your desired amount of credits to purchase. Once you have sufficient balance in your Wallet, you will be able to select “Wallet” as a payment method when purchasing data.
Go to your Wallet, click “top up” and choose your desired amount of credits to purchase. Check out using your payment method of choice. Once the payment goes through, your Wallet balance will be updated.
No, we do not support partial payments.
You’ll get “credit back” with purchase of selected data plans using Wallet credits, which is our way of rewarding our best customers. Having credits in your Wallet also means that you won’t run into payment issues while overseas.
Credits will last 365 days from your date of purchase, and every time you make a transaction i.e. using the Wallet credits to purchase a new plan, we extend the validity for another 365 days, so you can use leftover credits for future purchases.
No, Wallet credits are not refundable.
No, Wallet credits are not transferable.
Plans available for sharing have “FlexiShare” icon.
The recipient’s account must have an eSIM of the same data plan to receive Flexishare, to do so, please advise the recipient to purchase the smallest variant of the same data plan.
Example
User A wants to share Germany local data plan to User B. To receive the data, User B must have a Germany plan eSIM.
Important to note: If User B has a Europe regional plan, User A will not be able to share the local data plan. User B must have eSIM of the same plan. You can only share a data plan that has the FlexiShare icon.
Our default currency is USD. However, you can use the toggle to change to your local currency on the web store.
You can pay via:
Please check your spam folder.
Alternatively you can open FlexiRoam App > Account > Transactions click on the record or you choice to see an invoice.
If you did not receive any Order ID/Invoice Number in your Email or Spam and it is not listed in Transactions in FlexiRoam App it means the payment has failed, and it shall refund to your bank account/credit card account within 7-14 days.
Did you enter the discount code correctly? Please ensure discount code is still valid during the time of use and ensure discount code is applicable to the product(s) selected.
We are sorry to hear you are leaving us!
Please contact support@flexiroam.com
Note that:
FlexiRoam requires you to replace your eSIM. New eSIM(s) was/were loaded to your Account and your existing plans will continue working with them. Please follow the below steps to finalise the process.
UNINSTALLING OLD eSIM
INSTALLING NEW eSIM
In FlexiRoam App, go to Account > Manage My SIM(s) and tap on the eSIM with the new serial number to proceed with the auto-installation process. You can run a manual process as well. Go to Home > Link Starter Pack and scan the QR code.
